![]() If you recently upgraded to Windows 11 and it isn’t working for you, try going back. You want to reinstall your previous operating system: Go back to your previous version of Windows Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen.Īfter your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC. On your keyboard, press the Windows logo key + L. You can also get to the reset option by restarting your Surface from the sign-in screen. Make sure your Surface is connected to the internet. Select Cloud download or Local reinstall. ![]() ![]() ![]() This might take an hour or two, but it makes it harder for other people to recover files you've removed. Note: If you're planning to donate, recycle, or sell your Surface, or send it in for replacement, use this option and choose to fully clean the drive. ![]()
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